Subscribe to our newsletter to stay updated on Mayoral Sales! Enjoy unique discounts on kids' clothing and shoes, including dazzling deals on baby, girl, and boy collections. Don’t miss out—get your favorites before it’s too late!
How can I tell if an item is on sale?
At Mayoral, we value transparency and consumer protection. For each sale item, we display the original price, current sale price, and the percentage discount.
Are there shipping fees for sale items?
Shipping fees are the same for all Mayoral items. Orders over $150 qualify for free shipping! Check here for more information.
Can I exchange or return an item purchased on sale?
You have 30 days from receipt to return your order. For details, refer to our Cancellations and Returns section. We don’t offer exchanges, please follow “returns” instructions and place a new order online.
When will I receive my order?
Shipping takes 3-5 business days, all orders come from Spain to your doorstep. Keep in mind that delivery may take longer during sales periods.
Can I track my order?
Yes! Go to My account > Orders to track your purchase. You’ll receive email updates every time your order status changes.
Can I change the delivery address for my order?
Unfortunately, we are unable to change the address since our packages are shipped internationally and extra shipping fees are incurred.
What should I do if I’m unhappy with my order?
To return a sale item, go to My Account > Orders or My Account > Returns. For further details, consult our Cancellations and Returns section.
How can I ensure the right size for my child?
Check the size guide on each product page for measurement recommendations by age. If the size doesn’t fit, don’t worry—returns are free!
Is there a warranty for sale items?
All Mayoral products come with the same warranty, whether discounted or not. Check our purchase terms here.
What if a sale item is defective?
Submit a claim through My Account within 30 days of receiving your order. Our team will inspect the item and issue a refund if necessary.
What payment methods can I use?
We offer a variety of payment options, including credit or debit cards. View all available methods here. here.
Is shopping online safe?
Yes, shopping at mayoral.com is secure. Be cautious of suspicious sites offering extreme discounts; only shop at our official website to enjoy full safety and guarantees.
Can I cancel my order?
Orders can only be canceled if their status is “Received.” To cancel, go to My Account > Orders. If you have questions, contact us here.