Shopping Guide

All illustrations, designs, icons, graphics, photographs, images and any other element that forms a part of the web page are exclusive property of Mayoral Moda Infantil SAU.

All elements of this web page are designed for the purpose of offering the sale of products identified by the brand name MAYORAL. The copying or usage of said elements does not involve the transfer of any rights. This means that the reproduction, publication, transmission, modification or distribution of any element on this web page is strictly prohibited.

Our products are distributed in the following countries: Spain (Excluding Ceuta and Melila), Portugal, United Kingdom (Excluding Channel Islands, Scottish Islands, Isle of Man and Northern Ireland), Ireland, Italy (Excluding San Marino), France, Germany, Greece, Poland, The Netherlands, Belgium, Romania, USA, Denmark, Sweden, Finland, Bulgaria. This can be checked at check out based on the zip code) and Mexico.

The ítems offered on this web page are a selection of products from the MAYORAL collection and comply with the same quality and guarantee requirements as products for sale in MAYORAL establishments.

MAYORAL has made a special effort to ensure that the item colours are as close to the actual colour as possible. Although, the item colour that appears on screen may vary depending on the quality of the computer monitor. Because of this MAYORAL cannot guarantee that the colour appearing on your screen is exact.

Special offers, promotions or discounts will be valid until the indicated date or until stocks last.

In the case of a defective product, Mayoral will proceed with the repair, substitution, change in price or termination of the contract, all of these options will be free for the consumer and user. Mayoral will respond to a lack of conformity if it becomes apparent within two years as of the delivery date. The user and consumer must inform the sales person of the lack of conformity within two months of the problem arising.

The items that you would like to acquire must be selected and added to the shopping cart by clicking on the corresponding icon. The shopping cart will contain the selected item references, name, size, chosen colour, and the corresponding price (tax included).

The shown price does not include the shipping given that the tarif’s vary depending on the country and chosen shipping method. Said price will be indicated in the shopping cart before the purchase process begins.

During the purchase process, personal details will be requested in order to incorporate them in our data base for the order process and to facilitate any future purchases in MAYORAL. You will have access to your personal details and all order information through the “My account”. Please remember that personal details provided must be exact to avoid any confusión or incidents in the shipping of/the item/s acquired.

Once the order has been placed and before the shipping of the order, an order summary will be presented, identifying the article/s acquired, the total price (tax included) and the shipping details.

When the transaction has been confirmed, the order number will be given on the web page so as that you are able to track the order at all times from your computer. An email will also be sent, with a description of the order and the provided personal details. If said email is not received it could be because of a connection problem or an error in the email address provided. In either case we recommend that you contact customer service.

If, at the time of the order being received our warehouse detects that any of the items are not in stock/unavailable, we will try to locate said item/s. If this is not possible, the client will be notified immediately.

Mayoral contributes to protecting the environment through digitization is commited to electronic media. The client will be able to consult and download his/her invoices from the web whenever he/she wishes. Unless expressly requested, invoices will not be sent in paper format.

The prices shown on this web page are shown in the relevant country currency and include tax.

Once the order has been placed and before the order payment is made, a final order summary will be shown with details of the item/s purchased and their total price included tax.

MAYORAL gives users the option to choose a country or region as a destination in order to see the correct price with included tax. If the shipping address is changed after this point and the country or region changes, the price shown in final order summary may vary.

Mayoral USA inc., located at 20803 Biscayne Boulevard - Suite 400. CP: 33180 - Miami (Florida), is responsible for the charge and payment of all orders placed in the United States catalog of our online store.

MAYORAL will only accept payments made by the pay methods supported by the payment system and payments made by PayPal. If you choose to pay via PayPal you will be redirected to the PayPal page, from where you will be able to make payment using your Paypal account quickly and safely without having to provide any financial information.

For payments made with our pay methods charge will be made online, in real time, through the payment system of the corresponding financial entity, once the provided details have been checked as correct. With the objective of giving the maximum security to payment, MAYORAL uses first rate e-commerce financial entities. This means, that the card details used for payment will be encrypted. This solution guarantee’s the security of the communication through a coded dialogue, endorsed through the Company VeriSign, leader in online security and digital SSL certificates.

As a complementary action to the payment system and with the objective of collaborating in the prevention of fraud through the Internet, MAYORAL reserves the right to request its customers’ information and additional documents for the purpose of finalising the Order. Mayoral will verify said personal data provided, as well as adopt the measures it deems appropriate (including the cancellation of the order) so that the merchandise purchased is delivered in accordance with the data contained in the order.

Your card could be denied for one of the following reasons:

Mayoral ensures online shopping security at all times. Our commercial process has been audited by Confianza Online and given the satisfactory result we obtained the Confianza Online stamp of approval.

The delivery country must coincide with the purchase country. When you visit Mayoral.com you will indicate your Country and Language preference, the available delivery States/Counties are related to the selected Country. If at any time you would like to change the Country you can do so.

To avoid problems with the delivery (wrong address, consignee not located, etc.) it is essential to complete the form correctly during the purchase process.

Mayoral offers two shipping methods that you can select during the purchase process, depending on the country of delivery, some will be available, and others won’t:

The delivery times depend on the type of shipment selected. You can find out before processing the order.

Through “My account” in “Orders” you can track your order status. You will receive an email each time your order status changes.

Shipping costs can be changed at any time without notice Said changes will be applicable as of the moment that they are included in the contract published on this web page. In any case, the delivery costs will be those that appear at the time the order is placed.

You can only cancel an order if its status is "Received", once the status of the order changes to "Preparation" cancellation will no longer be possible. To cancel the order you only have to enter "My account", select "Orders" and locate the order you want to cancel. Once the order has been canceled, you will be refunded in the same way that you paid the order. This process may take a few days and it depends on your bank.

Mayoral will refund the total amount of the order, or any part that is returned, not including any shipping costs or duties and taxes collected on behalf of U.S. Customs and Border Protection. If the return of the entire order is due to a fault, Mayoral reserves the right to refund all or part of the shipping costs, and/or duties and taxes, to the original form of payment or in the form of a store credit, at Mayoral’s sole discretion.

Mayoral offers two return methods on the country:

In any case, the customer shall:

1. Process the return through “My Account”.

2. Prepare the return by re-using the shipping bag itself or, in its absence, an appropriate packaging (box, bag, etc.).

5. On the outside, fix the courier’s return label, if any.

6. Seal the bag correctly.

When the returned items are received at Mayoral, they will pass through the quality control department.

When the return is authorised, a refund will be issued for the amount of the returned items. The refund will be made the same way the purchase was done, remember that this process can take a few days, depending on your bank.

If the return is not authorised you will be notified by email, in this case you can contact the customer service department for further details of the evaluation. In the case of none authorised returns Mayoral is under no obligation to refund the amount of the returned items. If the client would like to receive the returned items back, Mayoral will send them to the indicated address, but delivery charges will be charged to the client.

The client will pay any direct charges for the returning of products if they have not chosen one of the earlier mentioned free return methods.

Mayoral reminds you that all items that are to be returned must be in the conditions in which they were sent, never used and with all the tags. In any case, returns of the following items are not allowed: swimwear, underwear (knickers, socks, tights…), hair accessories, earrings, custom jewelry and cosmetics, except for faulty items.

Exchanges are not available at this time. If you are unsatisfied with your purchase, please follow the instructions above to return your item.

Mayoral guarantees the security of the personal data you provide us. When necessary, Mayoral’s web pages use SSL encryption to ensure the security of data being transmitted. In Mayoral, the saved data is stored in controlled servers with limited access. Your information may be stored or processed in Spain or any other country where Mayoral, their affiliates or agents are located.

Mayoral will never send you an email asking for the confirmation of personal information. If you receive a communication of this type, please forward it to infous@mayoral.com.

Mayoral informs that they have implanted the technical and organisational measures necessary to guarantee the safety of your data and avoid modification, loss, unauthorised access or treatment by having taken in to account the nature of the saved data and complying with the LOPD (Data protection act), If you would like further information please check our Privacy policy.

If you have any questions or queries regading the collection, use or communication of your personal information you can consult our Privacy policy or complete a form through our Contact page  or send us an email to the following address: infous@mayoral.com

You can shop on Mayoral.com 24 hours a day, 7 days a week, 365 days of the year.

This web pages server is located in Spain. The present General purchase conditions are in accordance to Spanish legislation. All parts are submitted, through choice, for the solution of conflicts and renounce any other regional code of laws, courts and tribunals in the user’s home area. As an entity complying to Confianza Online and their ethical code, in the case of controversy relating to contracts, online publications, data protection and protection of minors, the user can apply to the extra judicial solutions of Confianza Online. (www.confianzaonline.es)

For any doubts, suggestions, claims or queries about our online store, you can contact our Customer service department using any of the below methods:

United States

MAYORAL will attend to your request as soon as possible.