You can cancel an order if the status is Received. To cancel an order, first go to Orders
When will I receive the refund in my account?
Once the order is cancelled, the refund will be processed in the same payment method used in your purchase. This process may take a few days depending on your bank.
How long do I have to process a return?
Remember that you have 30 days from the date of delivery of the order to process the return, after this time no returns will be accepted.
What is the return shipping fee?
Returns are free through our available shipping methods:
Countries
Shipping method
Return shipping fees
United States
UPS Drop Off Point
Free
How to process a return?
To process a return, please click My account > Orders or select the order to be returned from the Returns section and follow the steps.
How should I pack my return?
Check that all items are in the same condition as you received them and with their tags attached.
Pack them properly to avoid damage in transit (bag, box, etc.).
Can I return any item?
Remember that all garments or items to be returned must be in the same condition in which they were sent, non-worn and with all their tags. In any case, we do not accept returns of unsealed items after delivery or certain items for hygiene reasons.
When will I receive my refund?
Once we receive your return, we’ll issue a credit in your original form of payment, within 10-14 days, depending on your bank.
How can I exchange an item?
In the online store you will have to first process the return of the items you want to exchange and then place a new order with the new items.